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Do you accept returns?

Yes, all items are returnable, unless you've asked for us to cut an item to size. Please email us your order # and the items you wish to return within 30 days . Remember to repackage items carefully to prevent damage.

Do you charge to cut down poles or tracks?

No, we will cut poles and tracks to size. Put careful instructions for this in the shopping cart instructions during checkout. Remember, cut poles are non-returnable.

How do you ship?

All items are shipped standard FedEx Ground.

How fast do you ship?

Almost all of our orders ship within 24 hours. If there is a backorder, we will notify you immediately. You will receive an email with a tracking number when your order has shipped.