B
I bought the ball bearing carriers for my curtain rod. Unfortunately, they are made of plastic and several of the little wheels have broken apart inside the track after it was attached to the wall. I had to either take the whole rod down and take it apart, or figure out how to remove the ends with it still on the wall. I managed to use a screw driver to open up the end enough to slide most of the carriers off the end until I could get the broken ones off, and then put the good ones back on and reassemble the end of the rod. I’m scared there will be more broken ones because they are very hard to slide across the rod. I have used similar rods in the past, but the carriers were metal and I had no problem.
In rare instances, UPS will give the package such a rough ride that some of the ball bearing carriers will break. In that case, it is best to slide all carriers out of the track and remove and replace any that are broken. We have never heard of them breaking under normal use and they are the standard of the industry for commercial track systems.
N
It has been second time I ordered traverse curtain rod from this company. Amazing customer service and high quality product.
L
Review for Tekno 40 Traverse Rod Set
★★★★★ Exceptional Quality & Excellent Service
I'm extremely pleased with the Tekno 40 Traverse Rod Set! As always with Curtain Rod Connection, both the product quality and the overall customer service were top-notch. The rod set is durable, operates smoothly, and looks wonderful once installed. Highly recommended!
C
Finials were a different color that the rod. Rod works well
Hi Caroline. When the black color is chosen, the finials clearly show that there is some 'distressing'. I'm sorry it wasn't quite what you wanted. We hope you enjoy the rod overall.
K
Poorly manufactured. One of he finials was stripped and the aluminum connection bracket broke. Also the curtain slider bracket fall out of the channel..
I now need to replace the whole rod again.
Kimberly,
I'm sorry you had a bad experience with the Tekno 40 rod. If the finial is damaged, we will be happy to replace it. I do agree the aluminum splice is on the 'weak' side and care must be taken if lifting a large spliced rod without a helper. If the brackets are loose in the channel, you just need to turn the post to tighten them.
C
It took me a long time to decide between the Tekno 25 & Tekno 40 and several questions with customer service, who were very pleasant and helpful. Ultimately purchased a Tekno 40 rod, custom cut to 215’. Delivery was quick. Rod came in 3 sections and was relatively easy to install and looks very good. My only disappointment is that my drapes don't draw smoothly. The ball bearings get caught in spots, especially on the joints,
B
Customer support exceeded my expectations. I needed advise on curtain panel selections and how to order custom selections. I was very impressed with the quick and courteous response. My order was damaged in shipping and replacement parts were deliver at no charge post-haste. The product was everything I had hoped for. Kudos to a team that values their customers!
J
Sturdy and easy to assemble. Good customer service. Would buy this one again in a heartbeat.
Did have about 10% of the plastic sliding hangers break on shipping, but they gave us more than we needed. I recommend the company rethink their method of shipping these parts.
J
Well built and very nice looking for the money . I wish they would have giving some extra clips that you hang the curtains and I’d the wold have had ball bearings on it would be much better . O owning it is fairly smooth but closing it is not !
L
Easy to install and they look and work great.
W
Customer support was excellent, I called with several questions pre purchase. Good installation directions. Well made and sturdy. Works well. Highly recommended.
I
Very happy with the product
A
The most difficult part of assembly for this product was finding useable studs in the walls. I purchased a 16’ span and it took two people about one hour to install. Looks like a high end product for a very reasonable price (I was quoted $3K for the rod at the Shade Store — got what I needed here for under $200)
V
Fast shipping, more importantly very good support. I called them several times to clarify issues before ordering, very helpful in establishing the right size rod for us. Called them for help installation. Real people answer the phone who work there. Instructions that come with the rod are marginal, a problem the manufacturer should fix.
S
I highly recommend the Curtain Rod Connection especially if you need a longer length rod. I was having a hard time finding the length I needed for my sliding glass doors. I'm glad I found them they answered all my questions and the rod arrived very shortly after I ordered it. My new curtains slide so easily now.
d
These curtain rods are exactly what I was looking for the double sliders. I did not want to have verticals. Now I have my new curtains and the rods work beautiful.
S
This rod arrived much sooner than I had expected. It’s a very sturdy rod similar to what you’d find in a hotel. The drapes slide easily across. The instructions could be improved by giving more detail. It’s not exactly a straightforward installation but we figured it out. Luckily my spouse is handy
providing care and attention you need
With 30 years of experience in the drapery hardware business
Soft, breezy
Get a Little Linen Love!
With our new linen panels available unlined, with standard lining or 100% blackout